Frequently Asked Questions

How do I check the status of my request?

  1. CLICK HERE
  2. Enter the patient's date of birth.
  3. Enter the patient's first and last name or reference number (Request/Invoice ID)

How do I pay for my medical records?

  1. CLICK HERE
  2. Enter the patient's date of birth.
  3. Enter the patient's first and last name or reference number (Request/Invoice ID)

How do I contact Customer Service?

  1. Call: 833-857-3980
  2. Email: [email protected]
  3. LIVE CHAT 

    Look for the small blue CHAT box on the bottom.

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Requester Gateway

Medical Record Requesters: This tool allows you to easily track the status of your requests, download requests, and find invoice amounts and Request/Invoice ID information.
GATEWAY PORTAL

When will my online medical record request be ready?

Your records will be ready in 5-7 business days from the receipt of your electronic request.