Business News

Welcome to Knoxville Orthopaedic Clinic’s first E-Newsletter!

We appreciate you providing us with your email address so that we might provide you with quarterly E-Newsletters that will keep you informed of what’s going on at KOC, what’s going on in our medical community and what’s going on in orthopedic medicine.

Things are busy for us right now. Changes in our practice and in the health systems in our community present some challenges for the next few years.

• KOC has been closely associated with the St. Mary’s Health system for decades, so the recent merger of St. Mary’s and Baptist, now Mercy Health Partners, will have an impact on our physicians and staff. However, we will continue to provide the unmatched care that our patients have come to trust.
  
  
• Our medical office on Weisgarber Road has served us well but we’ve outgrown the walls and are building a new, larger facility just around the corner in the Dowell Springs development on Middlebrook Pike. We hope to make our move by or during June of 2009.
  
  
• Later in the year, we will begin construction of an Ambulatory Surgery Center on our West campus, in the Fort Sanders West complex at Pellissippi and Kingston Pike. This facility will be located directly behind our current Fort Sanders West medical office.

Even with all of these projects, we know that our primary mission is taking care of our patients. We know that new facilities and conveniences will not be the key to providing the best care. Our Patient Satisfaction surveys tell us that patients have confidence in our physicians and have good experiences with our staff and we are pleased with these results. But we want to take things up a notch. We have begun an initiative with both our physicians and staff to heighten all of our awareness of good customer service. We know you have choices for your orthopedic care and we want you to choose us!

I hope you’ll enjoy hearing from us occasionally. Better to hear from us than need our services!!

Take care,

Vanessa Draper
KOC Practice Administrator

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